Scope and acceptance

These terms apply to purchases made through mol-ink.com. By placing an order, the customer confirms that the information supplied is accurate and that they have read the product details, price and these conditions.

Products and order process

Product pages show the design, garment, available variants and price. Before payment, review colour, size, model, quantity and address. An order is confirmed when payment is authorised and the confirmation email is sent.

If a product becomes unavailable or an evident catalogue error affects the order, we will contact the customer to offer an appropriate solution or refund.

Prices, promotions and payment

Prices are shown in euros and include VAT. Shipping and any selectable additional cost are displayed before payment. Promotions apply under the conditions shown and cannot be exchanged for cash. The 3 T-shirts for €30 discount is calculated automatically for eligible items.

Payment is made through the methods available at checkout. The order is not accepted if the payment is declined or cannot be verified.

Preparation and delivery

Orders are normally prepared within 24–72 working hours. Carrier estimates begin after dispatch and may vary by destination. The customer must provide a complete and accurate address and cooperate with the carrier when delivery requires it.

If a parcel appears damaged, record the condition and contact us as soon as possible with photos and the order number.

Withdrawal, exchanges and returns

Consumers have 14 calendar days from delivery to withdraw from standard catalogue purchases without giving a reason. The customer pays the direct voluntary return cost, unless MOLINK agrees otherwise. Incorrect, damaged or defective goods are handled at MOLINK’s cost.

Goods made to customer specifications or clearly personalised may be excluded from withdrawal. Full instructions, conditions and refund information are available on the shipping and returns page.

Legal guarantee and care

New goods sold to consumers in Spain are covered by the applicable three-year legal guarantee against lack of conformity. This does not cover normal wear, misuse, accidental damage or failure to follow the care instructions.

Customer service and applicable rules

Questions and incidents can be submitted through the contact form. These conditions are governed by Spanish consumer law without limiting any mandatory protection that may apply to a consumer in their country of residence.