QUICK ANSWERS
Frequently asked questions
16 answered questionsEverything you need to know about products, sizes, orders, shipping and returns.
01Do prices include VAT?
Yes. Prices shown in the shop include VAT. Shipping costs, where applicable, are shown before payment.
02How does the 3 T-shirts for €30 offer work?
Add three eligible T-shirts to the cart. You can mix designs, colours and sizes; the discount is applied automatically. If more than three eligible items are added, the promotion is calculated according to the valid groups in the cart.
03How long does preparation take?
Orders are normally prepared within 24–72 working hours. This is preparation time and does not include the carrier’s delivery time.
04How much is shipping and how long will it take?
The available methods, exact price and estimated delivery time depend on the destination and are displayed at checkout before you pay.
05Will I receive tracking information?
When the selected carrier provides tracking, we send the link or reference by email after dispatch.
06Can I change or cancel an order?
Contact us as soon as possible with the order number. If production or dispatch has not started, we will try to make the change. Once it has progressed, changes cannot be guaranteed; your statutory rights remain unaffected.
07How do I choose my size?
Compare a garment that fits you with the measurement method in our size guide. Check the fit shown on the product page and choose the larger size if you are between sizes and prefer a looser result.
08What does oversized fit mean?
It is intentionally wider and more relaxed than a standard fit. It is not simply a larger standard T-shirt, so compare the shape and measurements rather than choosing automatically.
09Are the garments unisex?
Yes, the main MOLINK T-shirts and sweatshirts use unisex fits. The available sizes and specific fit appear on each product page.
10How should I wash a printed garment?
Turn it inside out, wash cold or at a maximum of 30°C with similar colours, avoid bleach and tumble drying, and never iron directly over the print.
11Can I return an item?
For standard catalogue goods purchased online, consumers have 14 calendar days from delivery to exercise the right of withdrawal. Contact us before sending anything and review the full returns policy.
12Can I exchange a size?
Yes, subject to stock. Contact us before returning the garment so we can confirm availability, the address and any applicable shipping cost.
13What if my order is wrong or damaged?
Keep the packaging and contact us with the order number and clear photos. If the item is incorrect, damaged or defective, we will arrange the appropriate solution and cover the necessary costs.
14When will I receive a refund?
Once the return has been checked, the refund is issued to the original payment method. Banks and payment providers may need additional time to show it in the account.
15Is payment secure?
Checkout uses an encrypted connection and the payment methods shown at checkout. MOLINK does not receive or store the full card number.
16Can I request an invoice?
Contact us with the order number and the billing details that should appear on the invoice.
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