Envíos y devoluciones

ORDERS & AFTER-SALES

Shipping, exchanges and returns

Updated 18 Aug 2026

Clear information before and after your order: preparation, delivery, withdrawal, exchanges and product issues.

24–72 hNormal working-day preparation time
14 daysWithdrawal period after delivery
3 yearsLegal guarantee for new goods in Spain

FROM ORDER TO DELIVERY

What happens after you buy

We print and check every garment before it leaves the workshop.

  1. 01

    Order confirmed

    You receive an email once payment has been completed. Check the design, colour, size and delivery address.

  2. 02

    Preparation

    Orders are normally prepared within 24–72 working hours. Busy periods or incidents may extend this time.

  3. 03

    Shipping

    Available carriers, exact cost and estimated delivery time for your address are shown before payment.

  4. 04

    Delivery and tracking

    When tracking is available, you receive it by email. Check the parcel when it arrives and keep the packaging if there is an issue.

CHANGED YOUR MIND?

Right of withdrawal

For standard catalogue products purchased online, consumers may withdraw without giving a reason within 14 calendar days from delivery.

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Conditions

  • Tell us before sending anything.
  • Return the garment complete, clean and without signs of use beyond what is needed to check it.
  • Use protective packaging and keep proof of shipment.
  • You are responsible for any reduction in value caused by unnecessary handling.
€

Costs and refund

  • The customer pays the direct return cost for a voluntary withdrawal.
  • We refund the product and the cost of the least expensive standard outbound delivery.
  • The refund is made using the original payment method.
  • We may wait until we receive the goods or proof that they were sent.
Customised products

The exception applies only to goods made to the customer’s specifications or clearly personalised. A standard catalogue design does not lose the withdrawal right merely because it is printed after the order.

HOW TO START

Return or exchange in four steps

  1. 1

    Contact us

    Use the contact form and include the order number, item and reason.

  2. 2

    Wait for instructions

    We confirm the return address and the next steps before you ship.

  3. 3

    Prepare the garment

    Pack it securely and include the order reference. Do not send parcels cash on delivery.

  4. 4

    Inspection and resolution

    Once received, we inspect it and confirm the exchange, replacement or refund.

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Wrong or defective item

Contact us with photos and the order number. If the item is incorrect, damaged or defective, MOLINK covers the necessary return or replacement costs.

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Size exchange

Ask us before returning it. Availability and any shipping cost for the exchange will be confirmed before processing it.

✓

Legal guarantee

New goods sold to consumers in Spain have a three-year legal guarantee against lack of conformity. Normal wear, misuse or incorrect care are not manufacturing defects.

Legal timeframe

After you notify a withdrawal, the goods must be sent within 14 calendar days. The refund must be initiated within the legal period, although it may be withheld until the goods or proof of shipment are received.

MOLINK SUPPORT

Still have questions?

Tell us what happened and include your order number whenever possible.

Contact MOLINK